Your intermediary is the first point of contact for your complaints. If you find that your complaint cannot be addressed to your agent or if you are not satisfied with the solution proposed to you, you can contact
KBC Brussels Complaints Management
3000 Leuven email@example.com
Tel. 016 43 25 94
What if you are not satisfied with the answer from KBC Brussels Complaints Management? Then contact
de Meeüssquare 35
1000 Brussel firstname.lastname@example.org
Or visit www.ombudsman-insurance.be.
In any case, you always have the right to initiate legal proceedings.